Refund policy


If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. We do not offer refunds for change of mind or incorrect sizing.

  • Returns Window: 14 days from the date the order is placed.
  • Discounted Items: Store credit is based on the final amount paid (the discounted price).
  • Validity: Store credits are valid for 12 months and can be used on any items across our website. 
    Items are only accepted if returned in 100% original condition with all tags attached. They must be unworn, unwashed, un-perfumed, and free of make-up and fake tan. 
  • Postage costs: Customers must cover the postage cost to send items back.
  • Sale items: All sale items are final and cannot be exchanged or refunded unless defective or faulty.
  • Clothing & swimwear: All clothing and swimwear must be tried on over underwear for hygiene reasons. Do not remove the hygiene seal on swimwear; returns will not be accepted if the seal is removed (unless defective).
  • Footwear: Please return shoes in their original bag/box and place them inside a postage bag. The bag/box must be received in original condition to be accepted.
  • Tracking: We highly recommend using a traceable delivery method for all returns. We are not responsible for any loss or damage to parcels during transit.
  • Right to refuse: Items that do not satisfy these Conditions of Return will not be accepted under our change of mind policy, and the customer will be notified.
  • All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.

How do I return

"SUBMIT A RETURN": To make sure your return goes smoothly, you will typically need to fill in your order number and email address, select the item/s you want to return, and follow the portal's prompts to generate a return shipping label. 
SUBMIT A RETURN' at the top of this page or log into your Bhich Brand Pty Ltd account and click 'Return Items' next to your order. Store credit will be issued for all returns, as long as the items comply with our Returns Policy.

Sales

  • Scope: The up to “percentage % off” sale applies to selected items within the ‘SALE’ category only.
  • Discount Variance: Discounts vary by item, and not all items are discounted at the maximum rate.
  • Pricing: Discounts are calculated off the original selling price, which is displayed as the crossed-out price on the product page. Items may have been marked down prior to this promotion.
  • Application: No discount code is required; prices are as marked.
  • Availability: Valid online only and while stocks last.
  • Terms & Conditions: This offer applies to discontinued lines and has no fixed end date. We reserve the right to withdraw or amend this offer, or cancel orders due to pricing errors or technical issues, at any time.
  • Returns & Consumer Guarantees: See our website for the returns policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Can I exchange an Item?

Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear you have received an incorrect or faulty item.

Please email contact@bhich.com.au with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible. 

Track my return

If you're using a prepaid return label from our returns portal, you can track your return by entering your tracking number through the link below:

https://auspost.com.au/mypost/beta/track/search

Australian Returns

Please submit a return request here before posting your items back.
To return your order please follow the below steps:

  1. Submit a return via our returns page or through your Bhich account.
  2. Make sure your order number and email address is filled in, then click ‘Return Items’.
  3. Select the item/s you want to return, then click ’next’.
  4. Select your return reason and quantity from the drop down, then click ‘next’.
  5. You will be charged a $9.95 AUD shipping label fee for a change of mind return.
  6. Download your label from the returns portal, attached it to your return, and drop it off at your closest Australia Post Office or Postal Box.

Can I return a sale item?

Sadly we don't accept the return of sale items. All sale items are final, there is no exchange or refunds on sale items unless defective or faulty.
(Please note 'sale items' are items under the sale section of our website)