Help
Shipping and Tracking
Where do you ship to?
Australia
When will my order be shipped?
We aim to ship all orders placed before 3pm AEDT on the same day.
Orders placed after 3pm, on weekends, or on public holidays will be processed the next business day where possible.
Please note: During sale events, promotional periods, or public holidays, dispatch may take a little longer due to increased order volumes or temporary closures of our warehouse. We appreciate your patience during these times!
You’ll receive a shipping confirmation email as soon as your order is on its way to you.
When will I receive my order?
You should expect to receive your order within 1-2 business days for Australian orders.
My tracking shows my package is delivered but I cannot find it.
If your order is marked as delivered but you can’t locate it, we recommend first checking the following locations where it may have been left in a safe place or signed for:
- around your property
- mailbox
- mailroom
- apartment lobby
- reception of building
- with neighbours
- with building management
If you still can't find it, please reach out to the shipping carrier directly for more detailed delivery information or a proof of delivery image to assist locating it.
If you're still unable to locate the parcel after this, contact our Customer Care team at contact@bhich.com.au so we can investigate further.
What if my package is lost or arrives damaged?
Lost Packages
We’ve got high standards.. we expect your order should arrive in perfect condition.
Think it’s gone wrong with delivery? Reach out to us with your order number and the details, and we’ll take it from there!
Damaged Packages
Not what you expected? If your order arrived damaged, let us know within 12 hours. Send us a message with photos of the item or packaging, and we’ll help you out best we can! We’ll review everything and sort out the next steps fast.
Please contact us at contact@bhich.com.au
Returns
What item(s) are eligible for a return?
We’re happy to accept returns for most items, provided they meet our return conditions. However, the following items cannot be returned for change of mind reasons (unless the item is deemed faulty):
- E-vouchers, store credits and gift cards
- Items marked as 'Final sale' at the time of purchase
- Underwear, lingerie, bodysuits, or items with inbuilt underwear
- Swimwear (including one-pieces and sets) if the original hygiene sticker has been removed or displaced
- T-string cut items
- Items returned not in original condition
- Items without tags attached
- Items that appear worn or carry odours (e.g. perfume, smoke, deodorant, body odour)
- Items that are marked or damaged, including stains from fake tan, makeup, or deodorant
If you're unsure whether your item qualifies, feel free to reach out to us at contact@bhich.com.au before lodging a return.
How long do I have to return my item(s)?
If you change your mind about a purchase, you can return it within 14 days and you will receive a credit note, in line with our returns policy and conditions.
Do you offer exchanges?
As much as we’d love to offer exchanges, this isn’t a service we currently provide
If you need a different size or style, you’ll need to return your original item/s for a store credit, and then place a new order for your preferred item/s.
Once your return is received and processed* - you’ll be all set to use your credit towards a new purchase!
*Please allow up to 5 business days from the date your return is delivered for processing.
Can I return sale items?
Items purchased on sale can be returned as long as they meet our return conditions.
The only exceptions are items marked 'Final Sale' at the time of purchase. These are non-returnable unless the item is faulty.
If an item is discounted, or a discount code was used but was not marked 'Final Sale' at the time of purchase, it is eligible for a return within our 14-day return window.
My order cannot be found when lodging a return. How do I fix that to book my return?
You will require your order number, and the email used at checkout that is connected to the order to lodge a return. This can be located in your order confirmation email.
Order numbers usually start with “bhich” with a sequence of numbers after (e.g. bhich123456).
Once you have these details, start your return
Still no luck or unsure of your order details? Reach out to our team at contact@bhich.com.au with your full name, address and/or phone number so we can locate your order and assist further.
How do I ship my return?
Once the return is booked:
- You will be emailed a prepaid return label to use.
- Ensure the items being returned match the return booking and are unworn, unwashed, with tags attached and in original condition.
- Package items for return. You can reuse the bhich satchel or any other bag available!
- Print and stick return label this to the parcel, covering any previous shipping labels.
No printer? The post office can print the label for you. Just take the return label on your email and show them at the post office! - Lodge the return at the post office. Keep the proof of postage receipt!
When will my return be processed?
Once your return is delivered to our warehouse, please allow 3–5 business days for our team to process your refund or store credit, depending on the option you selected.
During peak or sale periods, processing times may be slightly longer due to higher volumes.
If it’s been more than 5 business days since your return was marked as delivered and you haven’t received an update, feel free to contact us and we’ll be happy to check on it for you.
Where will my refund be issued?
Refunds are issued to the original payment method used to place the order.
If a gift card was used, the funds will be reissued to the original gift card.
If a split payment of gift card, and payment was used, the gift card will be reloaded first, and any additional refund will be processed onto the original payment.
Check out and Account
Can I use multiple discounts and codes?
Only one discount or promo code per order... unless we say otherwise. But feel free to use a discount code and a gift card together.
I am a new customer, where can I find my welcome discount code?
Love the bhich life. Join bhich club?
Join our bhich club mailing list and get 15% off your first order - consider it our welcome gift. You’ll get first access on new drops, exclusive offers, early sale access, and more.
Just one click away. Sign Up Here
If you have already signed up, you should receive your welcome code within 30 minutes. Can't find it? Check your junk or spam inboxes. Otherwise let us know the email address you signed up with and we can check if your sign up went through correctly.
Can I get a tax invoice for my order?
Please head to your order confirmation email and you will be able to view your invoice.. You will then be directed to a page where you can click on 'Download invoice'.
How do I find my best size?
The best place to start is the product page, where you’ll find details specific to each item in the Description, Size & Fit and Fabric Dropdown menus.
Find all the helpful info click here:
- Intended fit of the garment
- Model measurements for size comparison
- Garment measurements
- Fabric stretch (*If the garment is high stretch, and you are in between sizes, we recommend sizing down)
We also recommend considering how you personally like your clothing to fit (e.g. tighter vs. relaxed) when choosing your size.
You can view our full Size Guide with measurement references at click here
Please note: this guide is a reference only and may not reflect every item's exact fit.
Do you have any stores?
We don’t have physical stores at this stage - our hot products are exclusively available online.
Shopping online gives you full access to every collection the moment it drops, so you never miss out on the pieces everyone’s talking about.
We also offer easy 14 day returns in case something is not quite right... And if you ever need a hand, our Customer Care team is here to guide you with sizing advice, styling tips, or any questions along the way, just message us at contact@bhich.com.au
e-Voucher
How does it work?
$25, $50, $100, $150, $200, $500
- Choose the value of the e-Voucher from as little as $25
- Add to cart and checkout as normal
- Your e-Voucher will be emailed to you immediately after your purchase, which can be forwarded to any recipient
When it's time to shop
Use your code to redeem your e-Voucher in the payment section of our checkout. Anything remaining on your e-Voucher can be used in another transaction.
Additional Information:
- All e-Vouchers are valid for 12 months from the date of issue
- Afterpay is not available for the purchase of e-Vouchers
- E-Vouchers are stored in $AUD and can only be used in the bhich.com.au store.
Other Assistance
I have an issue with my order, what should I do?
We’re sorry to hear that! If something’s not quite right with your order, please reach out to our Customer Care team as soon as possible.
Include the following details to help us assist you quickly:
- Your order number
- A brief description of the issue
- Image or video showing the issue
You can contact us at contact@bhich.com.au and we’ll do our best to resolve the issue as quickly as possible.
What should I do if I receive a faulty or damaged item?
Oops.. something wrong with your order? We are sorry to hear this! Let us know ASAP if you get a faulty or damaged item. Send us a message at contact@bhich.com.au with a quick description, photos, and your order number.
Once we confirm the faulty evidence, we will offer you to choose from select options such as replacement, store credit or refund to make this right for you. We will also provide return instructions if required.
Requests need to be made in a reasonable time. We can’t cover issues caused by misuse or ignoring care instructions.
When can I expect my pre-order to ship?
If your order includes both pre-order and in-stock items, the available items will be shipped immediately, and the pre-order will be shipped in a separate parcel once it becomes available.
Please note: We’re unable to provide exact shipping dates beyond the estimated timeframe shown on the product page. However, if there are any significant delays, we’ll do our best to contact you and keep you updated.
Afterpay
Shop Now. Pay Later
We're making it easier to get what you want, when you want it.
What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I ise Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
How do I return an item purchased using Afterpay?
If you checked out using Afterpay and decide you'd like to return your item (if eligible), you are welcome to request a return within 30 days of receiving your order. Once we receive your return and the refund is processed, Afterpay will be notified of your return and will process the appropriate funds. If you believe there is a fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
Am I eligible to use Afterpay?
To be eligible to use Afterpay, you must be at least 18 years of age and an Australian resident. Afterpay will also make an assessment of your eligibility at the point of checkout. Afterpay is not available on purchases of E-Vouchers.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com/en-AU for a comprehensive list of FAQs, terms, as well as Afterpay's Privacy Policy, which can be found at www.afterpay.com/en-AU/privacy-policy.
If you have any questions about your Afterpay account, please contact Afterpay directly.